Data deletion
Request your data to be deleted
Effective June 26, 2026
ChartSage does not require an account and stores only one piece of data on our servers: a per-device usage counter (your remaining free credits), keyed to an anonymous device identifier. No name, email, photo, or chart image is ever stored.
What data ChartSage holds
| Data | Where | Deletable? |
|---|---|---|
| Credits counter (anonymous device ID) | Our servers | Yes — email us |
| Analysis results & thumbnails | Your device only | Yes — in app (Settings → Clear local data) |
| Chart images | Never stored (processed & discarded) | N/A |
Delete local data (instant)
All analyses, thumbnails, and app preferences stored on your device can be deleted immediately inside the app:
- Open ChartSage
- Tap History tab → bottom navigation
- Tap the settings icon → Settings
- Scroll to Account → tap Clear local data
- Confirm — all local data is erased immediately
Delete server-side data (credits counter)
To request deletion of your anonymous device record from our servers, email us with the subject line "Data deletion request". We will process your request within 30 days and confirm by reply.
Note: deleting the server record resets your free-credit balance. If you have an active Pro subscription, your entitlement record is also removed and you will need to restore purchases in the app.
Or write directly to: support@apperssystems.com
ChartSage is operated by Appers Systems. For full details on what data we collect and why, see our Privacy Policy.